Your satisfaction is very important to us. For returns and exchanges, please complete the online form below to request a Return Merchandise Authorization (RMA) number. RETURNS CANNOT BE ACCEPTED WITHOUT AN RMA NUMBER. CS Platinum Sports Products reserves the discretionary right to issue RMA numbers. Due to the many variations and customization of our products, we have a narrow Return Policy. Returns due to user error cannot be made. Items must be in new, resellable condition to be eligible for refund. Used items and shipping fees cannot be credited. Approved returns or exchanges must be made within 30 days and are subject to a 40% restocking fee. Custom printed fields are non returnable.